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It can typically take 2-3 working days to process purchases. Embroidered items may take up to an extra 2-3 weeks. Thereafter delivery timescales are as agreed with the carrier at checkout.

Purchases are shipped with a tracking number.

Upon receipt of your delivery, please note:

All our items leave the warehouse in perfect condition.

If there is a problem with the delivered package, the final customer has 48 hours to report possible incidents to the distributor. The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.